Achieve Results - Edition 20

Jo Anna Gagliardi
Practice Administrator
Canandaigua Dental health

V. Brian Gagliardi

Fortunately, about 10 weeks ago the Gagliardis implemented Dragon NaturallySpeaking at their practice, Canandaigua Dental Health (www.canadaiguadentalhealth.com), and Brian’s desk is now visible. “Now he speaks the notes right after each patient,” says Jo Anna, making the information visible to everyone who logs into the electronic records system; previously hardcopy patient charts had to be retrieved to be read.

What is even more remarkable is the speed at which those notes are being completed – mere minutes. Speech recognition software has “90% better accuracy than my one-finger typing,” says Jo Anna, who reiterates that there have been no issues with accuracy or terminology. So far there have been a total of three words she has had to add, all the others were built right in.

Take the typing challenge! Brian Ludwig did!

More time with his family, Brian Ludwig, Vice President of Pace Window and Door Corp. acknowledges as the most significant advantage he has realized from the use of speech recognition software. I have an extremely demanding job. The bar needs to be high in order to maintain the high level of customer satisfaction and quality products that Pace is known for. More often than not that means long hours, many of them in front of his computer. Speaking instead of typing has dramatically reduced Brian’s workload. He currently types at a rate of 31 words per minute with a 98% accuracy and speaks 106 words per minute with a 98% accuracy.

Comparison:

Typing

Life and work have become hectic and complicated. There’s too much to do an not enough time. We rush from one meeting to another to another. And when we return to

Speaking

Life and work have become hectic and complicated. There's too much to do and not enough time. We rush from one meeting to another to another. And when we returned to the office there are 5, 10, 15, 20 or more voicemail messages that need to be returned, and scores of e-mail messages to reply to and we've only been gone for a few hours.

On our desks are piles of papers that we've got to do something with. There are letters to write, proposals to prepare, thanks to follow up on, and lots of other miscellaneous stuff that's been hanging around for days, weeks, or months.

When things get bad, it is nothing more than needed change that is seriously overdue.

I recently heard the following story and found it most interesting due to the economic changes our nation is experiencing. Here it goes…

A woman was walking down the road and passed by a house with a dog lying on the porch. The dog was moaning and groaning. She found it so odd she asked the man standing near the dog, do you know why that dog is moaning and groaning? The man replied, yes I do. If you don't mind me asking, why is the dog moaning and groaning, inquired the woman. Well, he's lying on a nail, replied the man. Confused, the woman continued, if it is uncomfortable why doesn't the dog move off the nail? The dog is not uncomfortable enough to move, just uncomfortable enough to continue moaning and groaning.

I have maintained the steadfast position, there is ALWAYS opportunity, it’s a personal choice. When things get bad, it is nothing more than needed change that is seriously overdue. Opportunity is there, you just have to get off the nail.

I look forward to hearing your thoughts. Your comments allow for continuous enhancement to the services we offer our customers. (585)586-4550 x227

My very best, Dana